FAQ

Q. How does the program deal with children who come from a broken home (e.g. siblings who have different addresses, telephone numbers, etc)?

A. Each Clubber record includes all family information, such as the clubber's street address and telephone number. This allows you to have different information for siblings. The program is smart though – it tries to determine whether multiple children are from the same family.

While you are entering new clubbers, the program will watch for clubbers who have the same parents and last name. It will then fill in any common data, such as address, phone number, church, e-mail, and more. If you wish to change the information the program automatically provided, you may do so.

The program also watches for addresses that are the same when it is printing address labels. This will help avoid duplicates while printing expensive labels.

Q. What should I do if I find errors or problems in the program?

A. ClubDB is a complicated program and it has many parts. ClubDB is made up of over 25,000 lines of code. Although our testing process has consisted of several churches using the program for their club record keeping during the last two years, it is almost impossible to catch every problem in such a complex program. If you come across a problem, please follow the instructions below, and we will try to resolve your problem as quickly as possible.

The first thing to do is to see if there is a program update available for download. You can find the program updates on the Download Page. The Download Page includes instructions for determining which version you currently have, instructions for install the update, and a list of bugs fixed in the latest update.

If the update doesn't solve the problem, there are two different courses of action you may take based on the type of problem you are having:

If you are receiving Run Time errors that close the program: please e-mail us with as much information as you can about the circumstances that caused the error, and we will provide an update as soon as we can.

If you are seeing other errors, or if you have a problem that doesn't involve an error message: check the online forums first to see if others can help you with the problem. If it is a problem that requires an update, we will be posting updates on a regular basis.

Please feel free to e-mail us in either case.

Q. How many weeks of club does the program support?

A. ClubDB currently supports up to 40 weeks of club.

Q. Does ClubDB let me enter leader information into the database?

A. Yes. Leader records are the same as clubber records, but with a grade level of "Ldr" in the database. You may list e-mail addresses for just leaders, and you may make custom reports that list just your leaders. Since leader records are the same as clubber records, you may also track handbook achievements for your leaders.

Q. Why do the points listed in the "Points Earned this Week" reports list a different total than the points totals on the Statistics page? Or, how are points added and listed in ClubDB?

A. The research done while developing ClubDB showed that individual Awana clubs have many different ways of calculating and using points. ClubDB tries to work with most clubs by having many adjustable points settings. For example, you may change the number of points given for each of seven different check-in items, visitors, handbook sections, and Game Time. Although ClubDB was designed to be flexible, there are so many different ways clubs can work with points that it may not work the way your club works. Please feel free to download and try out the free Trial Version of ClubDB to see if it will work with your club. That said, let's answer the questions asked.

You may find that the points ClubDB lists in the Statistics reports are different than the totals from a list of individual clubbers and their points (you can make custom reports and lists using the New Report Wizard on the Print Reports page). This is because ClubDB defines team points differently than an individual's points – Team Points include Game Time points, but Individual's Points do not. ClubDB was designed this way because Game Time points are earned by an entire team... not by a single individual.

Points may be listed for individual clubbers or for teams. The individual clubbers lists can include the total points earned by an individual (excluding Game Time points) during the past week or during a specified date range.

Points listed on the Statistics reports are divided by team colors: Red, Blue, Green, and Yellow. These points are then divided into categories: Check-In points, Handbook Points, and Game Time points. The points earned in these categories are added up to list a total, and then averaged by the number of clubbers on that particular team to list an average per clubber.